Somewhere in Asia, there's a voodoo doll with my name on it

I'm calling India.

YAAAAAYYYY!!!!!

Please wait for a site operator to respond.

You are now chatting with 'Rick'

Rick: Hi Mary,

Rick: Welcome to Snapfish Live Help. How may I help you please?

Mary: I just placed an order to be picked up at a local Walgreen's. I ordered 3 4x6 prints, and the preview showed the 6-inch side on the top and bottom, with a white border. These were not the photos I picked up. I need these for a birthday gift. Why is the preview different from the end product?

Rick: Please give me a moment.

Rick: I suggest you to write an email to service@snapfish.com so that our representatives will handle this issue and provide with the solution.

Mary: I did. However, I need this by tomorrow morning, and I received a message that I would get a response in 1 - 2 business days.

Rick: I am sorry, i can not provide you instant help on this matter, as this is related to technical section.

Rick: As this is concerned to technical department, we request you to write an email to service@snapfish.com

Mary: What can you help with?

Rick: Ok then.

Rick: I will forward this to our superior level representatives and they will take this in to consideration.

Mary: That doesn't make sense. If I'm trying to place an order, and live help is offered, I'd like to know what you can help with.

(no response)

Mary: Hello?

Rick: I certainly regret any inconvenience on this matter.

Mary: There is a button on the webpage. It says "Got questions? live help". What do you do?

(no response)

Mary: You don't really do anything, do you.

(no response)

Mary: Thank you, Rick. I'll be sure to send another letter to Snapfish to let them know why I took my business elsewhere.

Rick: The True Digital size, 4x5.3 option will pop up after you check out from the shopping cart and select the shipping method.

Rick: If any of the 4x6 photos in the cart are already edited, the True Digital option will not pop up.

Rick: Also if you select the pick up option, the True Digital option will not be available.

Mary: Suddenly, you have answers.

Take that, Snapfish.